Terms and Conditions
RESERVATIONS
- Transfer reservations through our line service are always processed in Portuguese mainland time (UTC/GMT).
- We only accept online reservations until one day before your transfer desired date.
- For last minute transfer resrvations please contact us directly.
- When a booking is made by telephone , the booking is also subject to, and the client must accept , our terms and conditions.
PAYMENTS
- Payments must always be settled prior to the vehicle´s departure
- At the moment you can only pay directly to the driver (Paypal payments available soon)
- Payments to the driver must be in cash ( Euros only)
- Your transfer receipt will be given by the driver.
BOOKING AND CANCELLATIONS
- Modifications to booking must be made 24hrs prior to your arrival. No show at Faro Airport without prior notification will be charged 50% of the total paid-
- Payments Refund Policy: in case you have already paid for your airport transfer you will be totally refunded within a week.
LUGGAGE
- Transfers are limited to two items of luggage per person.
- Any extra or special lugagge must be declared at the time of booking. When booking online please mention that kind of luggage.
INSURANCE and GUARANTEES
- We are a fully lincensed Portugal Airport transfer company
- Our company is fully insured, having all the insurances requested by the Portuguese law .
- The transfer passanger and their luggage are fully insured.
- We are not responsible for delays before or during the transfer caused by external reasons(ex: weather conditions and traffic).
COMPLAINTS
- Complaints are only processed if they are written in the complaint report ( present in all vehicles) and given to the driver.
- We are not responsible for delays before or during the transfer caused by external reasons (weather conditions and traffic).
OTHER
- We reserve ourselves the rigth to refuse to carry any person who is trough to be under the influence of alcohol or drugs and/or whose behaviour is considered wrong by the driver.
- Smoking and alcoholic drinks are not permitted in our vehicles.
- Portuguese law will govern these conditions in all respects.